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General

Smoking and the use of alcohol is prohibited at the storage facility.

Prohibited Items

The following items may not be stored at the storage facility:

  • Any Living Thing
  • Used Tyres
  • Firearms
  • Explosives
  • Flammables of any kind (gas, diesel, kerosene, oil, paint, etc.)
  • Drugs or drug paraphernalia
  • Stolen Items
  • Hazardous Items of any kind
  • Hazardous waste material of any kind
  • Items that produce odors of any kind
  • Any item deemed inappropriate by the manager or staff of the facility
  • Any item which detrimentally affects other tenants or the facility

Prohibited Uses

Our storage facility is designed for storage only. The following uses are not allowed:

  • Playing of any type of musical instruments
  • Working in the unit. This includes working on cars, motorcycles, hobbies, crafting, etc
  • Any illegal use of any kind
  • Any use deemed inappropriate by the manager or staff of the facility

The following may be allowed by written permission only:

  • Garage sales, auctions, flea market sales or other public sales
  • Other uses as approved by the management of the facility

Big Blue Self Storage Privacy Statement

Big Blue Self Storage is committed to providing you with the highest levels of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information.

Collection of information

We will only collect information relevant to our business relationship with you. The information we collect may include personal details such as your name, current and previous addresses, telephone numbers, e-mail address, occupation, credit card details and drivers licence number, as well as information about your use of our products and services. We will collect this information directly from you. You are required to keep us informed of changes to your information to enable us to maintain proper administrative processes.

You may also need to provide personal information, such as name and contact details, about other individuals to Big Blue Self Storage. (e.g. your alternate contact person). If so, we rely on you to inform those individuals that you are providing their personal information to us, and advise them that they can contact us for further information.

Use of information

The use of your personal information will be limited to:

Verifying your identity.

Recommending or providing you with Self Storage products and services that you may need.

Carrying out our business, which includes product development, research, statistical analysis and account management including charging, billing and collecting debts.

Fulfilling our legal requirements, (for example, disclosure to law enforcement agencies or the courts). We may use your information to offer you products and services that we believe will meet your needs. However, you can notify us at any time if you do not wish to receive these offers. We will act promptly on any such request, which can be made by e-mailing, calling, writing to or visiting the Storage Facility where your information is held.

We will not share, sell or trade your personal information to any non Big Blue Self Storage company or person, with the exception of your alternate contact person/s.

Information Security

We will ensure your personal information is kept secure and confidential.

Only employees of Big Blue Self Storage and those who perform services on our behalf, and who are authorised to handle your information, will have access to your personal information.

We will not retain any of your information for any longer than it is required by us except to fulfill our legal obligations or where you have consented.

We will, with your help, keep your personal information accurate, complete and up-to-date.

Access to Information

You have the right to request us to provide you with most of the personal information we hold about you and request corrections.

This right is subject to some exceptions, for example, you may not obtain access to information relating to existing or anticipated legal proceedings. The request must not have an unreasonable impact upon the privacy of other individuals.

You can request access to your information by visiting or contacting the Storage Facility where it is held.

This service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature, we will disclose how much this service will cost.

Accuracy of Information

Big Blue Self Storage is committed to the protection of your privacy. Our policies, processes and systems have been developed with this intent. However, sometimes errors do occur. If you think we have made an error, we invite you to e-mail, phone or visit the Storage Facility where your information is held. We will take all reasonable action to ensure that it does not happen again.

Your Authority

By continuing to store with Big Blue Self Storage, you consent to us maintaining, using and disclosing your personal information in accordance with the National Privacy Principles as set out in the Privacy Amendment (Private Sector) Act 2000.